INAGAFAY policy
At INAGAFAY, we strive to provide unforgettable travel experiences and top-quality service. We understand that sometimes plans change, and we’re here to help. Please review our refund policy below:
1. Cancellation by Customer
Full Refund: Cancellations made at least 7 days before the scheduled activity will receive a 100% refund.
Partial Refund: Cancellations made 3 to 6 days before the activity will receive a 50% refund.
No Refund: Cancellations made less than 72 hours before the activity, or no-shows, are non-refundable.
2. Changes to Bookings
Booking modifications (date/time changes) are allowed up to 72 hours before the activity, subject to availability.
After this period, changes may not be guaranteed.
3. Cancellation by Us
If we need to cancel an activity due to weather conditions, safety concerns, or unforeseen circumstances:
You will receive a full refund, or you may choose to reschedule the activity at no extra cost.
4. Non-Refundable Services
Some services, such as third-party tickets, special events, or promotions, may be marked as non-refundable. These will be clearly stated at the time of booking.
5. Refund Processing
Refunds will be processed within 5–10 business days back to the original payment method.
If you haven’t received your refund after 10 business days, please contact your bank or payment provider.
INAGAFAY is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a booking on our website [www.yourwebsite.com].
1. Information We Collect
We may collect the following information when you use our website:
Personal Information: Name, email, phone number, billing address, passport/ID (if required for booking).
Booking Details: Tour/activity booked, travel dates, and preferences.
Payment Information: Credit/debit card details (processed securely via a third-party payment provider).
Technical Information: IP address, browser type, device, and usage data via cookies.
2. How We Use Your Information
We use your information to:
Process bookings and payments
Provide customer support
Send booking confirmations and updates
Improve our website and services
Comply with legal obligations
We do not sell or rent your personal information to third parties.
3. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. Payment transactions are encrypted and processed securely.
4. Cookies
Our website uses cookies to enhance user experience and analyze site traffic. You can choose to accept or decline cookies through your browser settings.
5. Third-Party Services
We may use trusted third-party providers (e.g., payment processors, booking tools, analytics services). These providers have access only to the information needed to perform their functions and are required to protect your data.
6. Your Rights
You have the right to:
Access your personal data
Request correction or deletion
Withdraw consent at any time
File a complaint with a data protection authority
To exercise any of these rights, contact us at [your email].
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date”.
Our website uses cookies to enhance user experience and analyze site traffic. You can choose to accept or decline cookies through your browser settings.
1. How do I book a tour or activity?
You can book directly through our website by selecting your preferred activity, choosing a date and time, and completing the payment process. A confirmation email will be sent to you shortly after.
2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment options. All payments are processed through a secure system.
3. Can I make changes to my booking?
Yes, you can modify your booking (such as changing the date or time) up to 72 hours before the scheduled activity, subject to availability. Contact us as soon as possible to request changes.
4. What happens if I need to cancel my booking?
Cancellations are subject to our Refund Policy (link to refund policy).
Full refunds are available for cancellations made at least 7 days in advance.
Partial refunds for 3–6 days.
No refund for cancellations within 72 hours or no-shows.
5. What if the tour is canceled due to bad weather or other reasons?
In the event of a cancellation by us (e.g., due to unsafe weather or other issues), you will receive a full refund or the option to reschedule.
6. Are your tours suitable for children or elderly travelers?
Most of our tours are family-friendly and suitable for a wide age range. Specific age or health requirements (if any) will be listed in the tour details.
7. What should I bring with me?
We recommend bringing:
Comfortable shoes and clothing
Sunscreen and hat (for daytime tours)
ID or booking confirmation
Personal water bottle
Some tours may have specific requirements listed on their individual pages.
8. Is transportation included in the tours?
Transportation details vary by tour. Some include pick-up and drop-off, while others may require you to arrive at a meeting point. Please check the individual activity description for specifics.
9. Do I need to print my booking confirmation?
No need to print! A digital copy of your confirmation (email or screenshot) is perfectly fine.
10. How can I contact customer support?
You can reach us at:
📧 Email: contact@inagafay.com
📞 Phone/WhatsApp: +212667503406
u can log in to our website here https://inagafay.com/my-account/